Terms
What this app is
Phone Ninjas is a coaching service your dealership buys. This app is how you use it: listen to coaching on your calls, practise with an AI customer, and work through training.
Your account
Your dealership creates it and can close it. Keep your password to yourself — anything done under your sign-in is treated as done by you. Tell your manager or us straight away if you think someone else has it.
Fair use
Use the app for your own coaching and training. Do not share your sign-in, try to reach another rep's calls, or use the role play line for anything other than practice.
The AI
Scores and coaching are produced by software and reviewed by Phone Ninjas coaches. They are guidance for getting better on the phone. They are not a performance review, and what your dealership does with them is between you and your dealership.
What it costs
Nothing, to you. There is no subscription, no in-app purchase and no trial to cancel. Your dealership pays for Phone Ninjas coaching and the app is part of what they bought. If your dealership ends its subscription, or you move somewhere that is not a client, your sign-in stops working. Nothing is charged to you either way.
Coaching text messages
Phone Ninjas by Talk Options coaching texts are recurring transactional messages about your coaching assignments and reminders: a coached call ready for review, reminders to review it, a mystery-shop review ready, and practice (role-play) session reminders. You receive them only if you check the SMS box in the app and confirm your number with the one-time code we text you; consent is optional and not required to use Phone Ninjas. Message frequency varies. Message and data rates may apply. Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to stop — you will get one confirmation and no further coaching texts. Reply START to resume. Reply HELP for help, or write to support@phoneninjas.com. If your mobile number changes, texts stop until you opt in for the new number. Carriers are not liable for delayed or undelivered messages. See the Privacy page for how your mobile information is handled.
Availability
We aim to keep the service running and will not promise it never breaks. Calls, coaching and training may be unavailable while we fix or improve things.
Ending it
You can remove your access from this phone at any time under Profile. Your dealership can end your account. We can suspend an account that is being misused.
Questions
Write to support@phoneninjas.com.
Last updated October 2026